Basis of Influence 4: Consequences of Unintentional Communication
12/21/2016 9:30 AM - 12:00 PM Website
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If you've ever found yourself on the (losing) end of explaining what you really meant, you know how damaging negative misinterpretations can be. Attorneys will learn simple ways to improve communication, build rapport, and match intentions to delivery.
These short courses build on sections from our highly regarded courses "The Trusted Lawyer" and "The Persuasive Lawyer." (The Basis of Influence Series covers additional new material, but there is some overlap and review.) Each short course stands alone, so you can can one or take them all!
Speaker: Brian Hammer
Course Content
| 90 minutes |
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Understanding the Consequences of Unintentional Communication
Wonder what it "says" to another when they are cut off mid-sentence or when their phone call isn’t returned for days? Learn the dynamics of unintentional communication and how these unintended "messages" greatly diminish negotiation and persuasion effectiveness. |
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| 60 minutes |
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A Simple Model for Increasing Influence with Everyone
With an understanding that people have the tendency to make up erroneous stories about our intentions, learn how to communicate "care," the cornerstone to positive communication and successful working relationships. |
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